Defect Analyst

Mars; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global company in Windsor is seeking a Defect Analyst to support their SAP S/4HANA transformation program. This role involves managing defects, ensuring quality assurance, and collaborating across teams. Ideal candidates will have 3+ years of experience in ERP/SAP projects, strong organisational skills, and the ability to meet deadlines. The position offers competitive compensation and opportunities for professional development.

Benefits

Best-in-class learning and development support

Industry-competitive salary and bonus package

Qualifications

• 3+ years in ERP/SAP development or transformation projects in a coordinating role.
• Knowledge of testing management processes and standards.
• Ability to meet deadlines and monitor defect status across stakeholder groups.

Responsibilities

• Cooperate with the Defect Manager in building a robust defect management strategy.
• Track, analyse, and manage defects identified during testing.
• Prepare and present defect reporting and analysis to stakeholders.

Skills

Experience with testing tools (JIRA, SNOW, eCATT, SAP Solution Manager, AzureDevOps, Cloud ALM)

Attention to detail

Team player attitude

Excellent relationship-building skills

Education

IT background with at least 3 years of experience in ERP/SAP

Tools

SAP Solution Manager

JIRA

AzureDevOps

Job description

Overview

As we work to transform and optimise Mars, a new program has been mobilised by the Mars leadership team. The program focuses on the design and implementation of SAP S/4HANA in Mars across Segments (Petcare, Corporate, Snacking & Food). This program will undertake a major process simplification and harmonisation scope as we digitally transform our business, with eight mega process areas: Finance, Source to Pay, Plan to Fulfill, Lead to Cash, Governance, Engage to Consume, Idea to Market, and Recruit to Retire. The program requires a Technology and Transformation Team for delivering the technical foundations and operational readiness of the S/4HANA Transformation. As part of the Transformation Team, the test workstream will deliver a robust best practice test service scalable to Mars future deployments, providing strategy, governance, methodology, tooling and quality. A Defect Analyst role has been created to drive quality assurance efforts for our SAP S/4HANA environment.

Responsibilities

• Defect Management Strategy: Cooperate with the Defect Manager in building a robust defect management strategy.
• Defect Management: Track, analyse, and manage defects identified during testing, ensuring timely resolution; set up collaboration opportunities (e.g., using Teams).
• Defect QA: Ensure all teams follow the defect process, capture evidence correctly, and complete documentation before closure.
• Collaboration & Communication: Work closely with the Defect Manager, project teams, business stakeholders, and IT departments to receive regular defect updates, adhere to planned fixed dates, and highlight issues or risks. Provide testing tool support to ensure data is recorded during the defect lifecycle.
• Reporting & Analysis: Prepare and present defect reporting and analysis to stakeholders.
• Continuous Improvement: Identify areas for improvement in the defect process.
• Tools: Experience with testing tools (JIRA, SNOW, eCATT, SAP Solution Manager, AzureDevOps, Cloud ALM or equivalent such as HP/MF ALM) for test management.
• Manage cross-team and stakeholder relationships to drive collaboration and meet shared goals.
• Live and exemplify the Five Principles of Mars, Inc. within self and team.

Qualifications

• Have an IT background with at least 3 years of experience in ERP/SAP Development, Implementation or Transformation projects in a coordinating role.
• Knowledge of testing management processes and standards.
• Experience in a coordination role in a transformation project with the ability to deliver.
• Very well organized with experience in effectively meeting deadlines, and in monitoring, summarising data, and communicating defect status across various stakeholder groups.
• Attention to detail and resilience in negotiating with multiple System and Business Integrators to ensure timely defect resolution.
• Ability to actively manage risk in the defect process to keep completion on track.
• Team player attitude with a proactive, development-minded, and goal-focused approach.
• Excellent documentation, visualization and presentation skills; experience working with System Integrator and Business Integrator teams and 3rd parties.
• Excellent relationship-building, networking and influencing skills with the ability to function successfully in a team environment.
• Ability to work under pressure and maintain a professional manner.

Benefits

• Join a purpose-driven company, where we strive to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to Mars University.
• An industry-competitive salary and benefits package, including company bonus.