D365 BC Support Consultant

Node4; Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A dynamic technology company in Manchester is looking for an enthusiastic individual with strong communication skills to join their team. The role requires 5 years of experience with Microsoft Dynamics NAV / D365 Business Central, along with excellent customer service abilities. Responsibilities include incident resolution, documentation, and collaboration with project teams. The company offers a hybrid working model, private medical insurance, and various employee benefits, fostering a supportive and innovative work environment.

Benefits

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays plus birthday off

Option to purchase additional holiday

Company Pension Scheme

Life Assurance

Discounted Gym Membership

Company Social events

Qualifications

• 5 years of experience with Dynamics NAV / Business Central and familiarity with third-party products.
• Ability to maintain accurate incident records and documentation.
• Experience working with a support desk and customer relationship management.

Responsibilities

• Investigate and resolve incidents with NAV / D365 BC.
• Maintain accurate incident records and escalate issues when necessary.
• Conduct customer handovers and document processes.

Skills

Excellent customer service skills

Proactive problem-solving

Strong communication skills

Attention to detail

Ability to work independently and in a team

Education

5 years Dynamics NAV / Business Central experience

MB-800 Certification

Tools

Microsoft Dynamics

Job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

We are seeking an enthusiastic and self-assured individual with strong communication skills, adept at collaborating within a team and comfortable engaging with individuals at all organisational levels.

The responsibilities include investigating and resolving incidents with NAV / D365 BC, maintaining accurate incident records, escalating when necessary, conducting customer handovers, documenting processes for key users, and facilitating knowledge transfer. Additionally, the role involves close collaboration with project teams during the hyper‑care period, aiding in the transition of new customers into our onboarding support team.

What will you bring?

We are looking for an experienced, motivated and confident person who is a good communicator, works well in a team, and is comfortable talking to people at all levels in the company. They should be curious and show a willingness to learn and question and able lead customers towards solutions. The person needs to be methodical, have attention to detail and a healthy work ethic.

The ideal candidate for this role will be an approachable and pro‑active problem solver with a firm understanding of Microsoft Dynamics and related products. The ideal experience and knowledge required:

• Excellent customer service skills & confident relationship creator.
• 5 years ‘Dynamics NAV / Business Central’ experience & familiarity with common third‑party products.
• An enthusiasm and a passion for Microsoft Dynamics, MB‑800 Certification preferable.
• Initiative and proactive approach with experience working from and with a support desk.
• The ability to work on your own and an approachable team player.
• Natural ‘can do’ attitude & analytical approach to issues with new customers that may not be documented.
• Excellent documentation and presentation skills.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.