Customer Team Leader

CO-OP; Sefton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local grocery retailer in Sefton is seeking a Customer Team Leader to oversee the store team, deliver exceptional customer service, and manage daily operations. This role involves coaching team members, ensuring the store's compliance with operational standards, and engaging with the local community. Applicants must be 18 or over to authorize age-restricted sales. Join a friendly environment with opportunities for personal development and benefits including holidays and discounts.

Benefits

36 days holiday including bank holidays

30% discount on store products

Full paid training

Pension scheme with employer contributions

Access to virtual healthcare services

Qualifications

• Must be 18 years or older to supervise age-related sales.
• Strong interpersonal skills to build relationships with customers.
• Ability to work flexible hours, including weekends.

Responsibilities

• Lead store team and provide excellent customer service.
• Coaching and supervising Customer Team Members.
• Ensure store safety and operational readiness.
• Manage stock accuracy and implement HR processes.
• Support local community initiatives.

Skills

Leadership

Customer service

Coaching and mentoring

Organizational skills

Problem-solving

Job description

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager – while also delivering great customer service and performing a wide range of other tasks around the store such as re‑stocking shelves and cleaning up spillages.

What you'll do

• Provide friendly, welcoming, easy, helpful and thoughtful service every day, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal and fully operational.
• Manage diligence checks and stock accuracy to create a great shopping experience.
• Support the store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the introduction of new products and services – working closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co‑op community plan.
• Strike a balance between leading and supporting the team while rolling up your sleeves on the shop floor.
• Use great people skills to build positive relationships with customers and colleagues.
• Apply strong organisational and problem‑solving skills to daily operations.
• Show a desire to learn, grow and develop your leadership skills.
• Work a range of different shifts, including weekends, with shifts such as 5:45 am–2 pm or 2 pm–10 pm, and include time in the in‑store bakery.

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you’ll need to authorise age‑related sales.

You can now apply for this role using your mobile device – no CV needed!

Benefits

• 36 days holiday (including bank holidays, pro rata for part‑time colleagues), with holiday pay at 1.25× the hourly rate.
• Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support and nutrition and fitness consultations.
• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in‑store, plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• A money‑management app giving you access to a percentage of your pay as you earn it.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Inclusion and Diversity

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.