Customer Support Manager

Curtis Furniture; Leeds; On-site; GBP 34,000 - 40,000; Full time

Job summary

A furniture company in Leeds is seeking a Business Support Manager to lead a team of estimators and administrators. The successful candidate will streamline processes, manage quotations, and enhance communication across departments, ensuring high-quality and timely project deliverables. Experience in team management and quoting processes is essential, and a proactive approach is highly valued.

Qualifications

• Proven experience managing or supervising a small team within estimation, bid-management, and client support.
• Strong knowledge of quoting processes and supplier engagement.
• Excellent communication skills to coordinate across departments.

Responsibilities

• Manage and support a team responsible for preparing quotations and scheduling projects.
• Liaise with suppliers for materials and pricing negotiations.
• Drive continuous improvement across the team.

Skills

Team management

Quoting processes

Communication skills

Excel skills

Attention to detail

Proactive approach

Job description

Overview

Location: Leeds
Salary: £40,000
Hours: Full-time | Permanent

Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results? We're looking for a hands-on Business Support Manager to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key leadership role within our commercial operations function, ensuring accurate quotes and great communication across the business.

Responsibilities

• Manage and support a team responsible for interpreting technical drawings, preparing quotations, and scheduling bespoke furniture projects.
• Act as a bridge with other departments to ensure clarity and accurate and timely communication.
• Oversee the preparation of Excel-based quotations, ensuring attention to detail.
• Liaise with suppliers to source materials, obtain lead times, and negotiate competitive pricing.
• Schedule team workloads, prioritising tasks to meet tight client deadlines and internal delivery targets.
• Drive continuous improvement across the team—reviewing systems, documentation, and workflow efficiency.
• Maintain and update internal systems, ensuring data accuracy and an organised working environment.
• Support team development through coaching, training, and performance management.
• Contribute to a collaborative and supportive culture, stepping in to assist with workload when needed.

Skills & Qualifications

• Proven experience managing or supervising a small team within estimation, bid-management and client support.
• Strong knowledge of quoting processes, supplier engagement.
• Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
• Excel skills and confidence with internal systems and documentation control.
• High attention to detail and ability to maintain quality under pressure.
• A proactive and flexible approach and the ability to drive team performance while supporting day-to-day operations.
• A background in purchasing or supply chain management is beneficial but not essential.