Customer Support Executive

F4P Recruit; Compton; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A technology-focused recruitment agency is seeking a Customer Support Executive to be the first point of contact for customers. The ideal candidate will have a strong focus on customer service, proven communication skills, and an interest in technology. This role involves triaging support tickets, responding to customer inquiries, and maintaining records of interactions. The position offers a salary starting from £25,000, hybrid working options, and a comprehensive benefits package including holidays, pension, and healthcare.

Benefits

£25,000+ salary based on experience

Hybrid working (2 days office / 3 days home)

24 days holiday + bank holidays

Pension, healthcare & gym discount

Free parking, laptop provided

Bonus, social events & additional perks

Qualifications

• Proven customer service experience in a support/helpdesk environment.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Triage inbound support tickets to appropriate teams.
• Answer customer inquiries via phone and email.
• Maintain clear and professional communication with customers.
• Accurately log customer interactions.

Skills

Customer service or support

Excellent verbal and written communication skills

Strong telephone manner

Team-oriented, reliable, customer-focused

Tools

CRM

Telephony system

SQL

HubSpot

Aircall

Job description

Our client is a specialist software provider, looking for a

Customer Support Executive

to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.

Key Responsibilities

• Triage inbound support tickets and route to the correct technical teams
• Answer inbound customer calls and direct enquiries appropriately
• Provide clear, professional customer communication
• Log and document customer interactions accurately
• Support customers with general software-related queries

Skills & Experience

Essential

• Customer service or support / helpdesk experience
• Excellent verbal and written communication skills
• Strong telephone manner
• Team-oriented, reliable, and customer-focused

Desirable

• CRM or telephony system experience
• SQL, reporting tools, or XML knowledge
• Second language (German, Spanish, or French)
• Familiarity with HubSpot and Aircall is a plus

Benefits

• £25,000+ salary (depending on experience)
• Hybrid working (2 days office / 3 days home)
• 24 days holiday + bank holidays
• Pension, healthcare & gym discount
• Free parking, laptop provided
• Bonus, social events & additional perks

Working Hours

37.5 hours per week

8:00am-4:30pm (1-hour lunch)

First 3 months: 3 days per week in the office for onboarding