Customer Support Coordinator (German-speaking, Friday to Monday, 80%)

Coople AG; Islington; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading flexible staffing firm is looking for a Customer Support Coordinator to support the German-speaking market in Switzerland. You will provide high-level customer support via phone, email, and chat, ensuring a positive experience for clients and workers. Ideal candidates are native German speakers with strong English skills and prior experience in customer service. This role offers flexible work arrangements after an initial onsite training period in London.

Benefits

Stock shares for all employees

Various on-the-job trainings

Enhanced pension contributions

Flexible working

Company events

Great office in the heart of Old Street

Qualifications

• Native level German, spoken and written is a must have.
• Fluent English, spoken and written.
• A first experience in customer service is a plus.

Responsibilities

• Respond to customer queries via phone, email and chat.
• Trouble shoot and resolve customer issues.
• Collaborate with other departments to resolve complex issues.

Skills

Native level German

Fluent English

Excellent communication skills

Team player

Organizational skills

Knowledge of Excel

Experience with Intercom

Tools

Excel

Powerpoint

Intercom

Job description

Overview

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Then we are looking for you!

As a Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.

Responsibilities

• Part of our London-based team working on the German-speaking market in Switzerland
• Respond to customer queries via phone, email and chat in a timely and professional manner.
• Trouble shoot and resolve customer issues ensuring a positive customer experience.
• Collaborate with other departments to escalate and resolve complex issues.
• Management of customer engagement tool.
• Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Qualifications

• Native level German, spoken and written is a must have.
• Fluent English, spoken and written.
• A first experience in customer service (work experience in a technology led business is a plus).
• Team player with excellent communication skills, and the ability to thrive working in a global, remote team.
• Proactive and dedicated individual, with excellent organisation skills with a solution-orientated way of working.
• Comfortable working in a fast-paced team setting.
• Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.

Work conditions

• The usual weekly working cadence will be Friday – Saturday – Sunday – Monday (4 days / week) in fixed shifts starting 08:30am until 5:00pm (30 minutes break)
• The onboarding and training period will happen onsite in our London office near Old Street station, though afterwards the role can virtually be done fully remote
• Per annum salary indication for the 80% workload: £ 25’000,-

Benefits

• Stock shares for all employees
• Various on-the-job trainings
• Enhanced pension contributions
• Flexible working
• Company events
• A great office in the heart of Old Street