Customer Support Advisor

Michael Page (UK); Oxford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in the Business Services industry seeks a Customer Support Advisor in Oxford. This role emphasizes excellent customer service, problem-solving abilities, and teamwork within a supportive culture. The position offers competitive salary and benefits including a quarterly bonus and professional development opportunities.

Benefits

Quarterly bonus

Hybrid working

Opportunities for professional development

Supportive work culture

Competitive holiday leave benefits

Qualifications

• Experience in a customer service role, preferably with outbound calls.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software and CRM systems.

Responsibilities

• Provide excellent customer service, addressing customer queries efficiently.
• Work with the Secretarial & Business Support department for seamless service.
• Maintain customer service records and report on performance metrics.

Skills

Communication

Problem-Solving

Customer Service

Tools

CRM Systems

Customer Service Software

Job description

• Parking on site Quarterly bonus
• Hybrid working

About Our Client

Our client is a medium-sized organisation in the Business Services industry. They are known for their commitment to providing excellent services and maintaining a supportive and inclusive work environment. With a presence in the heart of Oxford, they are making significant strides in their sector.

Job Description

• Provide excellent customer service, addressing customer queries efficiently and effectively
• Work closely with the Secretarial & Business Support department to ensure seamless service delivery
• Implement customer support best practices
• Liaise with relevant stakeholders to resolve customer issues promptly
• Maintain customer service records and report on performance metrics
• Assist in the development and implementation of customer service policies
• Participate in team meetings and professional development sessions
• Contribute to the overall customer service strategy of the company

The Successful Applicant

A successful Customer Support Advisor should have:

• Proven experience in a customer service role, preferably doing outbound calls
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused approach
• Proficiency in using customer service software and CRM systems
• Ability to work well as part of a team and independently

What's on Offer

The successful Customer Support Advisor will receive:

• An estimated salary range of 25,000 - 26,000 GBP + 10% quarterly bonus scheme
• A supportive and inclusive work culture
• Opportunities for professional development and growth
• Competitive holiday leave benefits

This is a fantastic opportunity for a Customer Support Advisor to take the next step in their career. If you have the necessary skills and experience, we encourage you to apply.