Customer Support Advisor

Colten Care Limited; Ferndown; On-site; GBP 36,000; Full time

Job summary

A family-owned care home group in Ferndown seeks a Customer Support Advisor to enhance resident occupancy through quality leads and outstanding customer service. The ideal candidate will be empathetic, organized, and have a background in sales, ready to provide administrative support and reassure families during enquiries. This role offers a supportive work environment, career progression opportunities, and numerous benefits, including a uniform and regular training.

Benefits

Uniform provided

Excellent inductions and training

Career progression opportunities

Annual pay review

Choice of meals and drinks on duty

Contributory pension scheme

Qualifications

• Passionate about helping people, especially the elderly.
• Proven experience in a sales environment.
• Ability to adapt quickly to fast-paced circumstances.
• Must be a car driver with own vehicle.

Responsibilities

• Nurture quality leads into sales by providing outstanding customer experience.
• Engage with local community and promote the care home.
• Provide administrative support and reassurance to families during the enquiry journey.

Skills

Empathy

Communication

Organizational skills

Initiative

Tools

Microsoft Office suite

Job description

Customer Support Advisor

Salary : £36,000

• At Colten Care we are proud to offer career development opportunities and a range of pay enhancements across our roles. Contact us to find out more

40 hours per week, Mon-Fri, 9.00 am to 5.00 pm

Introduction

Were looking for an empathetic and driven Customer Advisor to join our team at

Fernhill, located near Longham in Ferndown, Dorse t.

Youll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. Youll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

Youll work closely with the Home Manager and care home teams to provide a professional warm welcome to visitors, escorting them on arrival and helping residents settle into their new home. Youll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. Youll provide reassurance at every point of the enquiry journey.

About you

Youre passionate about helping people, particularly the older generation, always ready with a listening ear. Youre empathetic and compassionate, able to find the right balance between sales and customer service. Youre professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.

Youll be literate and numerate with experience of the Microsoft Office suite. Youll be a car driver and own your own car.

Essential requirement- Business insurance is essential due to travel during work hours

About Colten Care

Were an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits

Uniform provided

Excellent inductions, training and on the job support

Real career progression opportunities

Annual pay review

Choice of hot or cold meals and drinks on duty

Contributory pension scheme

Background checks at no cost to you.