Customer Success Manager (+ Equity) at Sphere Innovations Ltd

Jack & Jill/External ATS; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in London seeks a Customer Success Manager to enhance client platform engagement and adoption. This role requires building strong relationships with clients and collaborating with internal teams to deliver measurable value. Ideal candidates will have experience in Customer Success or Post-Sales roles within technology or SaaS environments. Competitive opportunity for career growth in a dynamic setting.

Benefits

Equity participation through EMI options

Career growth opportunities

Work with cutting-edge technologies

Qualifications

• Experience in Customer Success or Post-Sales roles in technology or SaaS environments.
• Proven ability to drive user adoption and engagement of software.
• Strong stakeholder management skills across business units.

Responsibilities

• Act as the primary contact for strategic accounts and build relationships.
• Monitor product utilization and increase engagement.
• Coordinate with internal teams to support and facilitate adoption.

Skills

Customer Success experience

Stakeholder management

Relationship building

Software platform engagement

Job description

This is a job that Jill is helping to recruit for on behalf of one of our customers. To apply, speak to Jack. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role and help you find others if you ask.

Job Title: Customer Success Manager

Salary: Not Disclosed

Company Description: Sphere Innovations Ltd - Enterprise SaaS platform transforming commodities trading

Job Description

Take ownership of Sphere's strategic accounts, partnering with clients to maximize platform value and ensure deep adoption. Your mission is to embed Sphere as a trusted, essential part of their technology strategy, recognized for delivering real impact. Build strong relationships, coordinate internally, and drive measurable value for every user.

Location: London, UK

Why this role is remarkable

• Fundamentally transform the commodities trading landscape with cutting‑edge technologies, collaborating with global trading firms.
• Participate in the firm's equity through an HMRC‑approved EMI employee options scheme in a rapidly growing, high‑potential business.
• Experience exponential career growth where your contributions are visible and impactful within an innovative environment.

What you will do

• Act as the trusted advisor and main point of contact for strategic accounts, building relationships with stakeholders across data, technology, and business operations.
• Monitor and increase product utilisation by analysing login data, feature adoption, and engagement trends across functions and teams.
• Collaborate closely with internal teams (Trading Solutions, Pre‑Sales, Integrations, Product) to ensure seamless support and remove blockers to adoption.

The ideal candidate

• Experience in Customer Success or Post‑Sales roles within technology, data, or SaaS environments.
• Demonstrated capability to drive user adoption, engagement, and utilisation of software platforms in multi‑department client environments.
• Strong stakeholder management and relationship‑building skills, comfortable engaging senior leaders across technology, data, and business units.

How to Apply

To apply for this job, speak to Jack, our AI recruiter.

Step 1. Visit our website

Step 2. Click 'Speak with Jack'.

Step 3. Log in with your LinkedIn profile.

Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Step 5. If the hiring manager would like to meet you, Jack will make the introduction.