Customer Success Manager

RedTech Recruitment Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An innovative tech recruitment firm is seeking an experienced Customer Success Manager in Central London. This role focuses on ensuring clients achieve success with the software products, requiring previous SaaS experience and strong customer-facing skills. Unique opportunities for advancement and a competitive benefits package are offered.

Benefits

Opportunity to move into a leadership role

Good remuneration and benefits package

Qualifications

• Experience in Customer Success Management for a SaaS organization required.
• Fluent spoken and written English is essential.

Responsibilities

• Ensure an excellent customer experience to users.
• Liaise with clients, sales teams, and technical teams.
• Help clients maximize their software use and engagement.

Skills

Commercial experience as a Customer Success Manager

Excellent customer-facing skills

Great communication skills

Ability to work autonomously

Education

2.1 or 1st-class degree from a top university

At least AAB at A Level

Job description

Overview

Customer Success Manager

A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from those with experience in Customer Success Management for a SaaS organisation.

Location: Central London Hybrid 3 days on site

Salary: Negotiable

Requirements for Customer Success Manager

• Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation
• This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
• You are able to easily grasp technology and are intrigued by the impact AI is having
• Excellent customer-facing skills
• A motivated self-starter with a problem-solving attitude
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English

Responsibilities

• You will be a central font of knowledge ensuring an excellent customer experience to the users.
• You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status