Customer Success Lead – Energy Sector

Yü Group; England; On-site; GBP 27,000 - 32,000; Part time

Job summary

A leading energy company in Leicester is seeking a Customer Success Team Leader to manage their Customer Success department. The role involves leading a team to provide exceptional customer service and requires expertise in billing and the energy industry. Candidates should have supervisory experience and exceptional communication skills. This position offers competitive compensation and numerous employee benefits.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Employee Assistance Programme

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Long service recognition

Qualifications

• Experience in a supervisory role managing a team.
• Strong understanding of technical and billing aspects in the energy industry.
• Ability to motivate and coach team members.

Responsibilities

• Lead the Customer Success team to deliver timely customer service.
• Resolve customer queries efficiently upon first contact.
• Manage team personnel for daily performance and delivery.

Skills

Decision-making skills

Communication and interpersonal skills

Attention to detail

Teamwork

Flexibility

Education

Experience in energy or water industry

Tools

Excel

Word

PowerPoint

Job description

A leading energy company in Leicester is seeking a Customer Success Team Leader to manage their Customer Success department. The role involves leading a team to provide exceptional customer service and requires expertise in billing and the energy industry. Candidates should have supervisory experience and exceptional communication skills. This position offers competitive compensation and numerous employee benefits.