Customer Service Supervisor

Booker; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food wholesaler in Inverness is seeking a Duty Manager to lead a team of over 40 colleagues. You will ensure compliance with legal standards, manage cash handling procedures, and enhance customer satisfaction. Ideal candidates should possess retail experience, strong communication skills, and a passion for exceptional service. Flexible working options available.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible and adaptable, enjoys managing a team.
• Excellent communicator with supervisory experience.
• Practical experience in the retail trade.

Responsibilities

• Ensure team compliance with legal standards and company procedures.
• Train team on cash handling to minimize losses.
• Control debt and recover overdue payments.
• Maintain accurate payroll records.
• Engage with customers to resolve issues.
• Liaise with Supervisors to monitor orders.
• Manage a customer-focused team.

Skills

Customer service

Team management

Communication

Flexibility and adaptability

Job description

Overview

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. You will be managing a team in excess of 40 colleagues and will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Responsibilities

• Ensure that the team complies with legal standards and company procedures at all times.
• Ensure that your team are fully trained in cash handling to minimise losses.
• Control debt and recover overdue or failed payments from customers.
• Maintain accurate and timely payroll records.
• Engage with customers to prevent or resolve customer issues and complaints, using their feedback to improve customer service and satisfaction.
• Liaise with other department Supervisors to monitor orders for delivery.
• Manage a team of customer focused individuals throughout reception and checkout area.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator with some experience in supervising or managing a team.
• Practical experience in the retail trade.

About Booker

Booker is the UK's leading food & drink wholesaler. We serve independent retailers, caterers and small businesses from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail].

Please note: We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On occasions with high volumes of applicants, some roles may close earlier than the advertised end date. We will only provide individual feedback to candidates who attend an interview. Booker Group is part of Tesco plc, but operates separately from the core Tesco business and benefits may differ. For more information about us please visit the Booker Group jobs site.