Customer Service & Sales Pro — Uncapped Commission

Hertz; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading car rental company in Birmingham seeks a Customer Service Representative. The role involves providing exceptional customer service, maximizing sales opportunities, and resolving any issues encountered during rentals. Candidates should have a valid UK/EU driving license, experience in customer service, and a positive attitude towards selling. This position offers uncapped commission, 25 days holiday, and various training opportunities. Flexibility in working hours is required.

Benefits

Uncapped commission

25 days holidays plus Bank Holidays

Training and development courses

Career development opportunities

Car rental discounts

Qualifications

• Valid UK or EU driving license required.
• Enthusiastic, flexible, and positive attitude towards selling.
• Previous experience in customer service or retail environment.
• Good English skills for effective communication.
• Willingness to work on a shift Rota basis, 7 days/week.

Responsibilities

• Provide world-class customer service during rent and return processes.
• Identify and maximize sales opportunities to meet targets.
• Resolve customer issues during their rental journey.
• Work effectively in a fast-paced environment with colleagues.
• Adhere to SOPs regarding vehicle management and GDPR compliance.

Skills

Customer service skills

Sales skills

Problem-solving abilities

Teamwork

Flexibility

Communication skills

Job description

A leading car rental company in Birmingham seeks a Customer Service Representative. The role involves providing exceptional customer service, maximizing sales opportunities, and resolving any issues encountered during rentals. Candidates should have a valid UK/EU driving license, experience in customer service, and a positive attitude towards selling. This position offers uncapped commission, 25 days holiday, and various training opportunities. Flexibility in working hours is required.