Customer Service Payroll Executive

Adecco; Hounslow; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A leading financial institution in Bristol is seeking a Customer Service Payroll Executive to join their Operations Team. This full-time role involves entering data, processing expense claims, and assisting with payroll inquiries while providing exceptional customer service. The ideal candidate will possess strong communication skills and proficiency in Microsoft Office. Competitive salary and hybrid working options are offered, along with a supportive culture and opportunities for career development.

Benefits

22 days holiday plus bank holidays

On-site gym access

Career development opportunities

Qualifications

• Excellent written and verbal communication skills.
• A friendly and professional telephone manner.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Entering data, raising invoices, and submitting timesheets.
• Handling expense claims in compliance with HMRC rules.
• Understanding and addressing workplace pension inquiries.
• Learning about payroll processes and assisting contractors.
• Providing multi-channel customer service via telephone and email.

Skills

Excellent written and verbal communication skills

Friendly and professional telephone manner

Proficiency in Microsoft Office, especially Excel

Job description

Join our clients team as a Customer Service Payroll Executive! Location: Central Bristol. Contract Type: Permanent. Working Pattern: Full Time (37.5 hours per week, Monday-Friday, 9 am - 5:30 pm). Salary: £26,000 - £28,500 per annum.

Are you passionate about delivering exceptional customer service in a dynamic environment? Do you thrive on helping others and ensuring their needs are met? If so, we have the perfect opportunity for you!

About Us

We are a leading financial institution, providing top‑notch payroll, HR, and contract administration services to recruitment agencies and temporary workers across the UK. Our commitment to outstanding customer service has earned us a stellar reputation in the industry. Join our dedicated team and be a part of something great!

The Opportunity

We're expanding our Operations Team and looking for a Customer Service Executive to support our busy Payroll department. This is your chance to contribute to our success while growing your career in a friendly, supportive atmosphere.

What You'll Be Doing

• Data Management: Entering data, raising invoices, and submitting timesheets on behalf of contractors and agencies.
• Expense Processing: Handling expense claims in compliance with HMRC rules and company policies.
• Pension Queries: Understanding and addressing Auto‑Enrolment Workplace and Private Pension inquiries.
• Payroll Assistance: Learning about payroll processes and helping contractors with payslip queries.
• Customer Interaction: Providing exceptional multi‑channel customer service via telephone, email, and webchat (target of 60 calls per week).

What We're Looking For

• Excellent written and verbal communication skills.
• A friendly and professional telephone manner.
• Proficiency in Microsoft Office, especially Excel.

Why Join Us?

• Competitive Salary: £26,000 to £28,500 per annum.
• Generous Holiday Package: 22 days plus bank holidays, increasing to 25 days with service.
• Hybrid Working: Option to work from home up to 2 days a week after probation.
• On‑Site Gym Access: Free gym facilities.
• Career Development: Comprehensive training and professional growth opportunities.
• Supportive Culture: Friendly and collaborative workplace where your contributions are valued.

Location Perks

• Conveniently located near Broadmead/Cabout Circus, just a 13‑minute walk from Bristol Temple Meads train station.

Ready to Make a Difference?

If you're excited about providing exceptional customer service and being part of a thriving team, we want to hear from you! Apply today and take the first step toward a rewarding career with us. Shortlist candidates will be contacted within 24 hours.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.