Customer Service Operator

City Facilities Management; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A well-known facilities management company in Glasgow is looking for a Helpdesk Operator to manage calls and support customer needs. The ideal candidate will have strong helpdesk experience in facilities management, excellent communication skills, and a passion for delivering customer excellence. The position offers a competitive salary alongside numerous benefits such as health plans, generous holidays, and development opportunities. Join a dynamic team dedicated to service quality.

Benefits

33 days paid holiday

Free on-site parking

Subsidised canteen facilities

Access to Mental Health First Aiders

Pension scheme - up to 5% matched contribution

Company-funded Healthshield cash plan

Access to employee assistance programme

Great development and career opportunities

Discounts at retailers

Qualifications

• Helpdesk experience in facilities management.
• Excellent verbal and written communication skills.
• Administrative experience including knowledge of Microsoft Office packages.

Responsibilities

• Handling inbound and outbound calls, logging jobs in a fast-paced environment.
• Coordinating contractors and City Technicians.
• Completing a variety of administrative tasks such as quotes and emails.

Skills

Helpdesk experience in facilities management

Excellent verbal and written communication skills

Accuracy and attention to detail

Ability to work as part of a team

Administrative experience

Knowledge of Microsoft Office packages

Driven and passionate attitude

Job description

Helpdesk Operator

Salary: £24,969 per annum

Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US

Contract type: Permanent

Positions available: 3

Full time: 37.5 hours per week. Working 5 over 7 days.

Why join City?

We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City.

We are a passionate and driven team, and by joining City, you become part of the UK’s largest, privately owned facilities management company.

Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive benefits range of benefits.

Here are the benefits we offer:

• 33 days (6.6 weeks) paid holiday for a full-time contract
• 37.5 hours per week contract
• Free on-site parking
• Subsidised canteen facilities & vending machines
• Access to Mental Health First Aiders
• Recommend a Friend incentive
• Pension scheme - up to 5% matched contribution
• Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
• Salary sacrifice schemes, including Smart Tech and Cycle to Work
• Great development and career opportunities
• Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
• Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
• Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
• Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!

Here’s what you can expect to be doing:

• Handling inbound and outbound calls, and logging jobs in a fast-paced environment
• Co-ordinating contractors and City Technicians to ensure they attend to our City standards
• Working in partnership with customers to achieve results
• Completing a variety of administrative tasks such as quotes, uplifts, emails
• End-to-end job management
• Working as part of a team to drive customer excellence

Here’s what we would like from you:

• Driven and passionate with a great attitude to deliver customer excellence
• Helpdesk experience in facilities management
• Excellent verbal and written communication skills
• Accuracy and attention to detail
• Ability to work as part of a team and effectively manage own workload
• Administrative experience, including knowledge of Microsoft office packages
• Previous contact centre/call centre/helpdesk experience