Customer Service Officer, Coutts

NatWest Group; Manchester; Hybrid; GBP 28,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Officer to provide outstanding service to private banking customers. You will be their first contact, helping them achieve financial goals while working in a hybrid role. Strong communication and customer service skills are essential, along with knowledge of financial regulations. This role offers a competitive salary of £27,315 per year, with comprehensive training and progression opportunities.

Benefits

Flexible reward programme

Retirement savings contributions

Comprehensive training and coaching

Qualifications

• Experience in customer service in banking or financial services.
• Ability to work under pressure and prioritize tasks.
• Awareness of data protection and financial regulations.

Responsibilities

• Deliver outstanding service as the first point of contact for customers.
• Accurately complete processes and provide positive customer experiences.
• Update customer information and deal with queries timely.

Skills

Customer service skills

Communication skills

Numerical and problem-solving skills

Attention to detail

Organizational skills

Tools

Microsoft Office

Excel

Job description

Join us as a Customer Service Officer in Coutts

• If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
• You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
• In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
• We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
• This is a hybrid role so after successful training , you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team
• This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.

Day-to-day, you’ll be:

• Accurately completing processes and procedures, providing our customers with a seamless and positive experience
• Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
• Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
• Updating customer information to make sure accurate records are maintained

The skills you'll need

You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment. With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.

You’ll also need:

• Good numerical and problem-solving skills and attention to detail
• An awareness of data protection, money laundering and FCA regulations
• Good knowledge of Microsoft Office, especially Microsoft Excel

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

How we'll reward you

Salary: £27,315 per year (pro rata for part time hours worked)

You’ll join on a competitive salary of £27,315 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.