Customer Service Executive

First Recruitment Service; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK recruitment agency seeks a dedicated Customer Service Executive to join a small team focused on exceptional service delivery. You will be supporting customers with their DIY shutter orders through various communication channels. This full-time temporary position pays £13.05 per hour and offers the potential for permanent employment. The ideal candidate will have a strong passion for customer service, excellent communication skills, and the ability to provide expert advice pre-purchase.

Qualifications

• Genuine passion for delivering excellent customer service and supporting people.
• Strong communication skills and ability to manage customer queries.
• Ability to work with order management systems.

Responsibilities

• Provide world-class customer service via phone, email, social media, and live chat.
• Ensure customers are supported efficiently and effectively.
• Manage shipping and delivery data through our CRM.

Skills

Customer service

Communication

Technical advice

Job description

Customer Service Executive

Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their DIY shutter orders. You’ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are Monday to Friday : 9 : 00 am 5 : 30 pm and one Saturday per month : 10 : 00 am 4 : 00 pm (rota basis).

Key Responsibilities :

• Provide world-class customer service via phone, email, social media, and live chat.
• Ensure customers are supported efficiently and effectively at every touchpoint.
• Offer expert technical advice before purchase to build customer confidence.
• Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
• Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
• Manage shipping and delivery data through our CRM.
• Resolve delivery, damage, or design issues quickly and professionally.

Essential Skills & Attributes

• Genuine passion for delivering excellent customer service and supporting people.
• Strong communication and in...