Customer Service Executive

ARNOLD CLARK AUTOMOBILES LIMITED; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Winsford is seeking a Customer Service Executive, known as a Product Genius, to enhance the customer experience in their Vauxhall branch. Responsibilities include preparing the showroom, assisting customers on test drives, and facilitating excellent sales support. Candidates should be confident communicators with a positive attitude, possess a full UK driving licence, and have the ambition to progress to car sales. This role offers training opportunities and a supportive work environment.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to GP 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Discount on new and used vehicles

Qualifications

• Confident communicator who understands the importance of a positive attitude.
• Willingness to go the extra mile for customers.
• Full UK driving licence is required.
• Eager for career progression into car sales.

Responsibilities

• Prepare the showroom and vehicles for the day.
• Support showroom presentation and advertising efforts.
• Organize and accompany customers on test drives.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Team player

Ability to work independently

Job description

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Winsford and help customers get excited about our products. At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in‑branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses have the full support of the management team in branch. This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

Qualifications

• You’ll be a confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• One of our company values is progression, so it’s vital you are eager to progress within this role to car sales

Company Values

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

Benefits

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• Discount on new and used vehicles
• Contributory pension scheme

Hours and Working Conditions

You’ll work a five‑day week on a set rota that includes weekends (38 hours per week).