Customer Service Executive

www.sammons.co.uk; Eastbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic organization in the UK is seeking a Customer Service Executive to deliver excellent client support. The role involves building relationships, resolving issues, and managing client interactions effectively. The ideal candidate should possess strong communication and problem-solving skills, with a focus on personal development. Flexible working hours, including evenings and weekends, are required.

Benefits

Referral bonus up to £250

Qualifications

• Excellent problem-solving skills and the ability to think independently.
• Strong time management and task prioritization abilities.
• Confident communicator with clear written and verbal English skills.

Responsibilities

• Provide ongoing client support via telephone and email.
• Build and maintain strong professional relationships with a range of clients.
• Investigate and resolve client issues promptly.

Skills

Problem-solving

Communication

Time management

Interpersonal skills

Attention to detail

Microsoft Office proficiency

Job description

Customer Service Executive

Our client, a rapidly growing and dynamic organisation, is seeking a proactive and customer‑focused Client Services Associate to join their expanding team. This is an exciting opportunity for someone who is passionate about delivering excellent client support while working in a fast‑paced, technology‑driven environment. The ideal candidate will have competent problem‑solving abilities, strong communication skills, and a genuine interest in learning and development within a specialist industry.

• Provide ongoing client support via telephone and email, ensuring a high level of service
• Build and maintain strong professional relationships with a range of clients
• Train clients on how to use the company’s systems effectively
• Investigate and resolve client issues promptly by liaising with internal teams
• Schedule and coordinate diary appointments
• Prioritise tasks and manage workload effectively throughout the day
• Monitor live systems in real‑time to ensure smooth operations
• Complete general administrative tasks and maintain accurate records
• Engage in self‑directed learning to gain a thorough understanding of internal systems
• Take responsibility for personal professional development, including attending training sessions
• Work flexible hours as required, including evenings and weekends (approximately 1 in 3 weekends)

• Excellent problem‑solving skills and the ability to think independently
• Strong time management and task prioritisation abilities
• Confident communicator with clear written and verbal English skills
• Strong interpersonal skills and the ability to build positive client relationships
• Highly organised with excellent attention to detail
• Comfortable working under pressure and as part of a team
• Strong computer literacy, including proficiency with Microsoft Office
• Adaptable and agile in a fast‑paced, changing environment

How to Apply:
If you have the experience and enthusiasm for this type of role, we would really like to hear from you. Apply directly through this advert with your CV.
We encourage you to share this opportunity with suitable candidates. Through our referral scheme you may receive up to £250! For further details on our recommendation scheme, visit www.sammons.co.uk for full details on all permanent, temporary and contract career opportunities we are actively seeking candidates for. Recruiting on the basis of talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.