Customer Service Coordinator

Green Folk; Willenhall; On-site; GBP 27,000 - 28,000; Full time

Job summary

A specialized vehicle rental company seeks a full-time Customer Service Coordinator based in Willenhall. This role involves managing service, maintenance, and repair needs for customer vehicles, ensuring high standards of customer service in a fast-paced environment. Candidates should have relevant experience in the vehicle service field, strong communication skills, and computer literacy. The role is not hybrid, requiring on-site work Monday to Friday.

Qualifications

• Proven experience in a vehicle service environment or related engineering services.
• Ability to manage workload and maintain high service standards.

Responsibilities

• Manage vehicle service, maintenance, and repair.
• Respond to vehicle breakdowns and organize recovery.
• Handle customer inquiries and complaints professionally.

Skills

Communication skills

Ability to work under pressure

Computer literacy

Organizational skills

Tools

ERP systems

CRM systems

MS Office Applications

Job description

Overview

Customer Service Coordinator — 8am - 4pm Monday to Friday (no weekends!). Full time, permanent role. £27,000 - £28,000 per annum (negotiable). Willenhall, Walsall.

Role description

Our client is a specialised vehicle rental company based in Willenhall, West Midlands. Due to year-on-year business growth they now need to build on their existing service coordinating team. As a Service Coordinator, you will be joining an experienced and friendly team of 3 other Service Coordinators reporting into the Service Manager. You will be responsible for managing the day-to-day Service, Maintenance and Repair needs for your customers vehicles. You will work in a fast-paced service-focused environment and collaborate with various team members to ensure the exceptional levels of customer service is delivered. You must be able to manage your own workload, work under pressure, and maintain high standards of service and accuracy.

Essential background and experience

• Happy to commute to Willenhall Monday to Friday as this role is not hybrid
• Proven experience in vehicle service environment or engineering services such as (Tool & equipment hire, vehicle rental, plumbing and tradesman coordination)
• Ability to work in a fast-paced, demanding environment.
• Good with computer systems which will involve data inputting and updating (ERP or CRM systems).

Service Coordinator Key Responsibilities

• Booking of both Vehicle and services in line with fleet plan
• Frontline response for vehicle breakdowns liaising with our suppliers to organise recovery of customers and vehicles
• Booking of vehicles into tyre suppliers and mobile tyre fitting services
• Handle customer inquiries, complaints, and disputes in a professional and timely manner.
• Ensure compliance with safety regulations and company standards.
• Collaborate with the wider team to improve processes and resolve communication challenges.

Person Specification

• Good communication skills and the ability to work on your own initiative
• Be an effective team player and actively contribute to our continual improvement culture
• Computer Literate including all MS Office Applications
• Self-motivation and a positive attitude
• Strong organisational and process skills
• Previous experience of a customer service role advantageous
• Excellent written and oral communication skills
• Excellent attention to detail
• Ability to work under pressure and prioritise workload

Equality and recruitment

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.

By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy