Customer Service Coordinator

Group; Mitcheldean; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare company in Mitcheldean is seeking a Customer Service Coordinator to manage orders, liaise with clients, and ensure compliance with company procedures. The ideal candidate has high school completion, strong skills with Microsoft Office applications, excellent communication, and customer service capabilities. This role is crucial for ensuring accurate order processing and client satisfaction.

Qualifications

• Demonstrated competency with Microsoft Office Applications.
• Strong computer and typing skills.
• Ability to follow processes accurately.

Responsibilities

• Process RFQs and ensure details are correct.
• Facilitate order processing through to closed status.
• Liaise with Clients regarding their orders.
• Invoice Clients for completed orders.
• Report any deviations/non-conformances.
• Assist Client Relations Manager as needed.

Skills

Microsoft Office Applications

Typing skills

Strong attention to detail

Excellent communication skills

Problem-solving

Customer service skills

Education

High school completion or equivalent experience

Job description

Overview

Customer Service Coordinator - Mitcheldean

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do impacts the lives of millions of people for the better. Join us to start Caring. Connecting. Growing together.

At UnitedHealth Group and Optum, we aim to make healthcare work better for everyone. Our business in Ireland is growing to support the healthcare needs of the future. We build and adapt the latest technologies to propel healthcare forward, using advanced development tools, AI, data science and innovative approaches to improve the healthcare system.

Careers with Optum offer flexible work arrangements; individuals in the Republic of Ireland may split monthly work hours between our Dublin site and a home-based office in a hybrid model.

Responsibilities

• Process RFQs received from Project Clients/Projects/External Clients ensuring all details are correct and information is described and recorded on the quote
• When a quote is approved, facilitate the processing of the order through to close status, liaising with warehouse, purchasing and accounts as required
• Liaise with Clients regarding their orders throughout the process
• Invoice Clients for their orders once complete and received
• Adhere to all company procedures and report any deviations/non-conformances
• Comply with Good Distribution Practices for Medicinal Products and report any deviations/non-conformances
• Carry out delegated duties (duties delegated by the Responsible Person) and provide reports as required
• Complete MAP goals in line with Medekit goals/vision plans, proactively contributing to performance and sales targets
• Assist with, and deputise for, all responsibilities of the Client Relations Manager in her absence and conduct other operational and logistical duties as required

Required Qualifications

• High school completion (or higher) or equivalent experience
• Demonstrated competency with use of all Microsoft Office Applications and computer and typing skills

Soft Skills

• Strong attention to detail and awareness of the importance of accuracy and following processes
• Able to work collaboratively across all parts of the organisation and build strong internal relationships
• Ability to effectively problem-solve
• Excellent communication skills with a professional presence, friendly demeanour, and excellent customer service skills

Please note: you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are applying. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

Our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to diversity, equity and inclusion and to mitigating health disparities. UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender identity, age, race, religion, sex, sexual orientation, or any other characteristic protected by law. We are a drug-free workplace.

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