Customer Service Coordinator

O A; Leeds; On-site; GBP 28,000; Full time

Job summary

A growing customer service organization is seeking a Customer Service Coordinator to efficiently handle incoming phone orders and provide excellent customer support. You will assist in administrative tasks and collaborate with sales teams to ensure smooth operations. Ideal candidates will have strong communication skills, attention to detail, and experience in customer service. The role offers a competitive salary of £28,000 and full-time/part-time options.

Qualifications

• Previous experience in a customer service role.
• Strong communication skills to interact with clients effectively.
• Ability to work collaboratively in a team.

Responsibilities

• Administer incoming phone orders efficiently.
• Respond promptly to customer enquiries.
• Assist Area Sales Managers with tasks.
• Identify and resolve customer issues quickly.
• Provide additional administrative support as needed.

Skills

Customer Service experience

Strong communication skills

Personable, reliable, strong team player

Excellent organisational abilities

Exceptional attention to detail

Experience with Sage software

Job description

Overview

OA are recruiting for a Customer Service Coordinator to join our client's highly successful and growing team.

Responsibilities

• Administer incoming phone orders from clients and customers, accurately processing them through the company's Sage software platform. Ensure all orders are handled efficiently, recorded correctly, and followed up where necessary.
• Respond promptly to customer enquiries, providing general information and guidance with professionalism and care, ensuring a high standard of service at all times.
• Assist the company's Area Sales Managers with administrative tasks, including preparing reports, updating records, and coordinating communication between field representatives and the office team.
• Identify and resolve any customer issues or discrepancies in a timely manner, escalating to the Operations Manager when necessary to ensure complete satisfaction.
• Work closely with colleagues across the Customer Services and Operations teams to support overall departmental goals and ensure smooth day-to-day operations.
• Provide additional administrative or operational support as required, contributing to the efficiency and success of the department.

Qualifications

• Customer Service experience
• Strong communication skills
• Personable, reliable, and a strong team player
• Excellent organisational and processing abilities
• Exceptional attention to detail
• Experience with Sage software is beneficial

Details

• Customer Service Coordinator 2025-09-08 OA are recruiting for a Customer Service Coordinator to join our client's highly successful and growing team. Location: Enfield Hours: Monday - Friday, 8:30 am - 5:30 pm. Office based. Full time and part time available. Salary: £28,000 annual bonus
• Cus OA Brand 2025-10-08