Customer Service & Community Advocate

Hello Student Management Limited; Nottingham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading student accommodation provider in Nottingham is seeking a Customer Service Advisor to foster a supportive community for students. The successful candidate will plan social events, manage complaints, and engage with local communities. Ideal applicants will have previous customer service experience and a genuine passion for community engagement. This role offers flexible working hours along with various benefits like holiday entitlement and a pension scheme.

Benefits

Flexible hours

Holiday entitlement

Pension scheme

Qualifications

• Experience in customer service role.
• Passion for building vibrant communities.
• Ability to manage complaints effectively.

Responsibilities

• Plan and execute social events for students.
• Handle and resolve complaints from residents.
• Engage with local communities to enhance student experience.

Skills

Customer service experience

Community engagement

Event planning

Job description

A leading student accommodation provider in Nottingham is looking for a Customer Service Advisor to create a supportive and vibrant community for students. This role involves planning social events, handling complaints, and engaging with local communities, all while balancing revenue goals and customer satisfaction. The ideal candidate has experience in customer service and a passion for community building. This dynamic position offers flexible hours and various benefits, including holiday entitlement and a pension scheme.