Customer Service Assistant

Michael Page; Hessle; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A reputable recruitment agency in Hull is seeking a Customer Service Assistant to join a financial services business. The role involves assisting customers with queries, requiring excellent communication and organizational skills. No prior experience is needed as full training will be provided. This position offers a salary of £24,000, hybrid working options, and excellent development opportunities.

Benefits

Monthly bonuses

Excellent benefits

Training provided

No shift patterns or weekends

Central location in Hull

Qualifications

• Service experience in retail or hospitality environments.
• Ability to manage calls and customer queries effectively.
• Strong communication skills.

Responsibilities

• Assist customers with a variety of queries over the phone.
• Liaise with third parties to ensure all documentation is processed smoothly.

Skills

Telephone communication

Customer service experience

Attention to detail

Team player

Organizational skills

Job description

Overview

Michael Page have just registered a new exciting Permanent Customer Service Assistant Position in Hull to work for a reputable financial services business. The organisation are going through a significant growth period this would be an excellent time to join the business and would be a fantastic opportunity for someone who is experienced within customer services or someone that would like to start our their career. Please apply now!

Responsibilities

• Handle a high volume of calls and assist with a range of queries from existing customers, ensuring the highest level of service and that each query is resolved to the highest standard.
• Work in a busy environment, chasing up documents and details required for the customer, liaising with third parties to ensure a seamless process.

Profile / Qualifications

• Previous customer experience (backgrounds such as retail and hospitality are acceptable).
• A confident telephone manner and excellent communication skills.
• The ability to work under pressure in a fast-paced environment.
• Good attention to detail and strong organisation skills.
• An excellent team player.

Job Offer

• Salary of £24,000 plus monthly bonuses.
• Reputable business within the financial services sector.
• No experience required; full training provided.
• Excellent progression and development opportunities.
• No shift patterns or weekends.
• Excellent benefits, hybrid working, and a central location in Hull.
• Great team and culture with excellent offices and facilities.
• Immediate interview.