Customer Service Agent - London - Job - iPeople SC Solutions Limited

iPeople Solutions; Islington; On-site; GBP 22,000 - 28,000; Full time

Job summary

iPeople Solutions is seeking a dedicated Customer Service Agent for a role in Islington. Successful candidates will handle complex enquiries in a Contact Centre setting and provide high-quality face-to-face and telephone support to diverse customers. Ideal applicants will have relevant experience in public sector environments and a commitment to excellent customer service.

Qualifications

• Experience delivering complex customer service in a public-facing environment.
• Proficient with IT & telephony systems.
• Experience working with diverse communities.

Responsibilities

• Handle customer enquiries across various channels.
• Provide accurate and friendly customer service.
• Maintain records and track performance against targets.

Skills

Customer Service

Communication

IT & Telephony Systems

Job description

iPeople Solutions is currently recruiting for Customer Service Agent to work for our client based in Islington and surrounding areas.

The successful post holder will provide excellent customer service, dealing with enquiries and issues end-to-end within a Contact Centre and face-to-face environment, in line with the ‘One Islington’ vision and using award-winning technology.

The successful post holder must have housing benefits and council tax experience.

Duties and Responsibilities

• Deal with complex enquiries across all access channels, i.e., telephone, face-to-face, email, and written correspondence, following customer care strategies and corporate policy.
• Be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses, including for customers who may be distressed, irate, or have special needs.
• Handle all customer interactions politely, friendly, and efficiently.
• Use relevant technology systems to provide high-quality, accurate advice.
• Maintain records and produce statistics as necessary.
• Handle incoming post correctly, link correspondence with existing files, and register applications for financial assistance on the Corporate CRM within the required timescales.
• Monitor personal performance against set work targets.

Requirements

• Experience in delivering complex customer service, either face-to-face or over the phone, in a public-facing service environment.
• Experience working in the public sector, providing frontline services face-to-face or via telephone.
• Experience working with diverse communities in a resident-focused environment.
• Proficiency with IT & telephony systems and administrative procedures in a customer-focused organization.

Working Hours: 35 hours a week, Monday – Friday

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