Customer Service Advisor – Online Domestic Accounts

Certas Energy; St. Clears; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fuel provider in the UK is looking for a Customer Service Advisor based in St. Clears, Wales. The role involves maintaining relationships with Online domestic customers through inbound calls and emails while maximizing account potential. The ideal candidate will possess strong communication skills and have a minimum of 6 months experience in customer service. The position offers a competitive salary with commission, along with progression opportunities and several employee benefits. Join a successful team that values growth and development.

Benefits

Competitive basic salary

Commission

Progression opportunities

Free parking

Brand discounts

Buy, Sell, Carry Holiday scheme

Life assurance scheme

Pension scheme

Qualifications

• Minimum of 6 months in a customer service environment or similar.
• Confidence in own ability and ability to work autonomously.
• Resilient, persistent, and tenacious.

Responsibilities

• Maintain relationships with Online domestic customers.
• Handle inbound calls and emails.
• Maximize customer accounts to their full potential.

Skills

Communication skills

Negotiation skills

Ability to handle objections

Resilience

Job description

A leading fuel provider in the UK is looking for a Customer Service Advisor based in St. Clears, Wales. The role involves maintaining relationships with Online domestic customers through inbound calls and emails while maximizing account potential. The ideal candidate will possess strong communication skills and have a minimum of 6 months experience in customer service. The position offers a competitive salary with commission, along with progression opportunities and several employee benefits. Join a successful team that values growth and development.