Customer Service Advisor

CONNELLS GROUP; Preston; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading property management firm in Preston is seeking a Customer Service Advisor (Property Manager) to join its Lettings Department. This role involves managing client queries, coordinating repairs, and providing excellent service to landlords and tenants. Ideal candidates are enthusiastic with strong customer service and communication skills. The position offers training, a fun team environment, and various benefits including gym discounts and annual leave enhancements.

Benefits

Car leasing and cycle to work scheme

Colleague discount scheme

Gym discounts

23 days annual leave

Qualifications

• Enthusiastic and highly motivated individual in property management.
• Confident communicator with excellent negotiation skills.

Responsibilities

• Manage effective resolution of queries from clients and colleagues.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with landlords following regular property visits.

Skills

Strong customer service skills

Good team player

Ability to stay calm under pressure

Excellent negotiation and influencing skills

Excellent planning and organisational skills

Good analytical ability

Job description

Overview

Customer Service Advisor

We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Preston City. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What’s in it for you as a Property Manager?

• Get full training and development
• A good understanding of the residential lettings industry
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and colleagues
• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously with communication with landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and experience required

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aiva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• 23 days annual leave, increasing with length of service (and your birthday off)

Equal opportunities

Entwistle Green is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.