Customer Service Advisor

Rapier Employment Ltd; Nuneaton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known recruitment agency is seeking a Customer Service Adviser in Nuneaton. The role involves providing support to clients in the logistics sector, managing inquiries and complaints while maintaining a friendly demeanor. Previous customer service experience is a plus, but the right personality is more important. With a competitive salary starting at £12.21 per hour, this ongoing position offers a chance for permanent employment after a successful trial. Immediate starts available with comprehensive training provided.

Benefits

Free parking

Free tea and coffee

Team building exercises

30 days annual leave pro-rata on permanent contract

Qualifications

• Strong work history.
• Good level of speaking, reading, and writing in English.
• No previous experience needed but hospitality experience is an advantage.

Responsibilities

• Liaise with hotel, bar, and restaurant managers to provide customer support.
• Handle delivery updates and complaints.
• Work as part of a team.

Skills

Computer Literate

Good telephone manner

Friendly personality

Proficient with Microsoft Excel

Job description

Call OI2I 227 8OO1 to apply for this role.

We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46.

This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.

You must be willing to work within the alcohol industry to be suitable for this role.

Duties

• Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers. You will be providing customer support including, but not limited to delivery updates, problem-solving, feedback, complaint handling, shortages, damages etc...
• You will require a good telephone manner and friendly personality as well as being computer literate.
• No previous experience is needed as the company are looking for the right kind of personality for these roles although a stable work or educationhistory is essential. Also, previous customer service, high-end retail or hospitality experience would be an advantage.

Hours of work

Rotating Day shifts (various, will explain how they work over the phone).

Monday to Friday.

30 minute unpaid lunch break.

40 hours paid per week.

Salary

£12.21ph, rises to £12.50ph after 12-weeks.

Weekly pay (every Friday).

Additional benefits

• Free parking along with free tea and coffee.
• Team building exercises and events such as summer BBQ / sports day organisedby the office social committee.
• Immediate start, ongoing work and potential progression within a global logistics company.
• Training provided and a relaxed dress code.
• 30 days annual leave pro-rata once on a permanent contract.

Requirements

• Computer literate (you will be operating various in-house systems).
• Proficient with MicrosoftExcell.
• Strong work history
• Good Level of speaking/reading/writing in English
• Good telephone manner
• Friendly personality
• Ability to travel to Hams Hall (public transport is very limited)

If you are interested in applying and meet all of the requirements for the role of Customer Service Advisor, please click apply now below.

If you require further information, please contact our Birmingham office on O(Apply online only)-8OO1 option 2 and ask for George or Lewis.

Rapier Employment has been established in the UK for over 30 years, specialisingin permanent and temporary workers in the Commercial, Production, and Logistics sector.

Job Info

• Job Title: Customer Service Advisor
• Company:
• Location: Nuneaton, Warwickshire
• Posted: Jan 5th 2026
• Closes: Feb 5th 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time

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