Customer Service Advisor

Ee & Bt; North East; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications provider is seeking a Customer Service Advisor to join their Broadband Technical Team in Darlington. The role involves assisting customers with technical queries and providing ongoing support. Ideal candidates will have strong problem-solving skills and a natural ability to build relationships. This position offers a full-time contract with a starting salary of £25,087.00 and various employee benefits, including a flexible work schedule and career development opportunities.

Benefits

Huge discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience required; training will cover the necessary skills.
• Ability to build relationships and be naturally helpful is essential.

Responsibilities

• Talk to customers over the phone with broadband tech-related queries.
• Help customers with simple router questions or issues.
• Provide ongoing support to customers throughout their journey.

Skills

Problem-solving

Customer relations

Technical troubleshooting

Job description

Customer Service Advisor

Location: Blackwell, Durham, UK, DL3 8

Company: Apply4U

Job Type: Full time, Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly Rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Overview

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to success in a Customer Service Technical role with EE. Join our Broadband Technical Team in Darlington and use your skills to make a difference.

Responsibilities

• Talk to customers over the phone with broadband tech-related queries.
• Help customers with simple router questions or issues that may require more ownership and follow-through.
• Provide support to customers throughout their journey and be there for them as needed.
• No specific experience required; if you are naturally helpful, calm, and able to build relationships, training will cover the rest.

Flexibility and Support

We design this opportunity with flexibility in mind and will support you to be successful. We will strive to ensure you don\'t miss appointments or can look after your family in an emergency. Examples of support include:

• Opportunity to schedule your own breaks and banking time
• Occasional home working option

What’s in it for you?

• A great starting salary of £25,087.00
• Huge discounts of EE & BT products including mobile and broadband
• Support in carving your own career path
• Season Ticket Travel Loan to cover travel costs upfront
• Volunteering days to give back to the local community
• Optional Private Healthcare and Dental

On top of all that, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?