Customer Service Advisor

Connect Appointments; Livingston; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency in Scotland is seeking a Customer Service Advisor to be the key point of contact for customers and logistics carriers. The ideal candidate will respond to inquiries, handle complaints, and ensure customer satisfaction. Strong communication and organizational skills are required. This role offers a temporary to permanent opportunity with competitive hourly pay and a supportive team environment.

Benefits

Paid at £12.25 per hour

A range of company benefits

Opportunities for growth and development

Qualifications

• Previous experience in customer service or a similar role is essential.
• Must have a customer-first attitude.
• Ability to stay organised in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Track orders, handle delivery updates, and resolve complaints.
• Communicate shipping updates to customers and internal teams.

Skills

Excellent communication skills

Problem-solving

Attention to detail

Multitasking

Job description

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Connect Appointments are seeking a proactive and detail-oriented Customer Service Advisor to serve as the key point of contact between our client's company, external carriers, and customers.

What's on offer?

• Temporary to permanent opportunity
• Working five days per week, from 9am to 5:30pm
• Paid at £12.25 per hour
• A range of company benefits
• A friendly, inclusive, and supportive team
• Opportunities for growth and development

As a Customer Service Advisor, you will:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Track orders, handle delivery updates, and resolve complaints or delays
• Provide product and service information, ensuring a high level of satisfaction
• Liaise with logistics carriers to schedule pickups, track shipments, and resolve delivery issues
• Communicate shipping updates to customers and internal teams
• Assist in processing orders and returns
• Maintain up-to-date records of customer and carrier transactions
• Prepare reports on customer feedback, delivery metrics, and service trends
• Support the team with data entry, documentation, and filing tasks

What we're looking for?

The ideal candidate will ensure smooth communication, timely problem resolution, and efficient handling of both customer queries and carrier coordination, while managing related administrative duties.

• Previous experience in customer service or a similar role
• Excellent communication skills and a customer-first attitude
• A keen eye for detail and a knack for solving problems
• The ability to multitask and stay organised in a fast-paced environment

Ready to take the next step in your career? Apply now or get in touch with the team at Connect Appointments on 01506 449 944 to find out more.