Customer Service Advisor

First Base Employment; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Gloucester. The ideal candidate will be the first point of contact for customers, managing enquiries efficiently and building strong customer relationships. Strong communication skills and a proactive approach are essential. This is a full-time role offering a competitive salary of up to £30,000 plus excellent benefits.

Qualifications

• Experience in a customer service or administration role.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks while maintaining attention to detail.

Responsibilities

• Respond to customer enquiries via phone, email, and online systems.
• Provide clear information on products, services, and orders.
• Log, track, and resolve issues, escalating where necessary.

Skills

Customer service experience

Strong communication skills

Attention to detail

MS Office proficiency

Calm under pressure

Job description

Customer Service Advisor

Location: Gloucester, Gloucestershire
Hours: Full-time, 37.5 hours per week (Monday to Friday – 9 am to 5 pm)
Salary: Up to £30,000 per annum + excellent benefits

Job Description

Our client is seeking a Customer Service Advisor to join their busy team. In this role, you’ll be the first point of contact for customers, ensuring enquiries are handled efficiently and professionally. If you enjoy problem-solving and building strong customer relationships, this could be the ideal opportunity for you!

Key Responsibilities

• Respond to customer enquiries via phone, email, and online systems in a timely and professional manner.
• Provide clear information on products, services, and orders.
• Log, track, and resolve issues, escalating where necessary.
• Build and maintain strong relationships with customers to encourage repeat business.
• Work collaboratively with other departments to ensure customer needs are met.
• Maintain accurate records and update internal systems with customer information.

Key Skills

• Experience in a customer service or administration role.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks while maintaining attention to detail.
• Confident in using MS Office and customer management systems.
• Positive, professional, and able to remain calm under pressure.

To be considered for this role, please email your CV to [e-mail] or call Katie on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial and Engineering sectors.