Customer Service Advisor

Sunbelt Rentals UK & Ireland; Dundee; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading equipment rental company in Dundee is seeking a Customer Service Advisor to provide excellent service and build strong customer relationships. The role involves managing orders, coordinating transport, and maximizing upselling opportunities. Ideal candidates will come from a customer service background and possess strong communication skills. The company offers a competitive rewards package including generous holidays, life assurance, and a pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service environment, preferably with industry knowledge.
• Strong communication skills and ability to build relationships with customers.

Responsibilities

• Deliver best-in-class service and maximize upselling opportunities.
• Communicate with customers via phone, email, and website requests.
• Coordinate transport and manage orders from enquiry to post-hire feedback.

Job description

Overview

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are. As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. This means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

Responsibilities

• Deliver a best-in-class service while using product knowledge and expertise to maximise upselling opportunities.
• Communicate with customers on the telephone, via email and by responding to website requests.
• Coordinate transport and map out routes for drivers.
• Manage an order from enquiry to post-hire feedback.
• Create invoices and deal with purchase orders.
• Take ownership of the customer journey and build relationships with regular customers.

Requirements / Experience

You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What we offer

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.