Customer Service Advisor

Austin Banks; Doncaster; On-site; GBP 22,000 - 30,000; Full time

Job summary

A logistics company in Doncaster is seeking a Customer Service Freight Coordinator to join their courier team. The role involves liaising with clients, coordinating shipments, and maintaining shipment records. Ideal candidates have customer service experience, communication skills, and proficiency in SaaS software. This position offers a dynamic work environment where problem-solving is essential.

Qualifications

• Proven experience in customer service roles, preferably within logistics.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Adaptability to work in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients.
• Coordinate the scheduling and tracking of shipments.
• Collaborate with carriers and internal teams.
• Maintain accurate shipment records.
• Troubleshoot and resolve transport process issues.
• Provide clients with updates on their shipments.

Skills

Customer service experience

Strong communication skills

Organisational skills

Problem-solving skills

Tools

SaaS software

Job description

Do you have Customer Service experience within Logistics or Freight industry?

Our client is seeking a dedicated and detail-oriented Customer Service Freight Coordinator to join their busy same-day courier team. As a key liaison between their clients, carriers, and internal departments, you will play a crucial role in ensuring the smooth and efficient movement of goods from origin to destination.

As a Customer Service Advisor, you will be required to:

• Serve as the primary point of contact for clients, addressing their freight requirements and enquiries in a professional and timely manner.
• Coordinate the scheduling, routing, and tracking of shipments to ensure on-time delivery and customer satisfaction.
• Collaborate with carriers and internal teams to secure vehicles and negotiate rates, while also optimising routes to minimize costs and transit times.
• Maintain accurate and up-to-date shipment records, ensuring compliance with all documentation requirements.
• Troubleshoot and resolve any issues that arise during the transport process, including delays, damages, and other disruptions.
• Provide clients with regular updates on the status of their shipments and address any concerns or questions.
• Assist in the development and maintenance of strong relationships with carriers to ensure reliable service.
• Proactively identify opportunities for process improvements and operational efficiencies within the freight coordination process.
• Uphold high standards of customer service, ensuring that all interactions reflect positively on the company's brand and reputation.

The ideal candidate will have:

• Proven experience in customer service roles, preferably within the logistics or transportation industry but not essential.
• Strong communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients, carriers, and colleagues.
• Proficient in using SaaS and other relevant software.
• Excellent organisational skills and attention to detail to manage multiple shipments and priorities simultaneously.
• Problem-solving mindset with the ability to make quick decisions under pressure.
• Adaptability to work in a fast-paced and dynamic environment