Customer Service Advisor

Pertemps; Chesterfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

Pertemps is recruiting experienced Customer Service Advisors for Royal Mail's fleet department in Chesterfield. The role involves managing vehicle repair requests, database management, and coordinating vehicle movements. Candidates should be proficient in Microsoft applications and have a professional telephone manner. The position requires office presence at least three days weekly during training.

Qualifications

• Experience in a fast-paced administrative team is essential.
• Ability to work on own initiative and effectively manage communication.

Responsibilities

• Dealing with vehicle repair requests via email.
• Arranging vehicle movements and managing the inbox.
• VOR chasing (vehicle off the road).

Skills

Motor claims experience

Database management

Inbox management

Proficient in Microsoft applications

Professional telephone manner

Job description

We are currently recruiting for experienced Customer Service Advisors to join the team of one of our long-standing, Chesterfield based clients, Royal Mail, within their fleet department.

Your main duties will include:

• Dealing with vehicle repair requests via email, deciding on the quickest and most cost-effective repair route
• Inbox management
• Database management
• Arranging vehicle movements
• VOR chasing (vehicle off the road)

Desirable Experience:

• Motor claims experience
• Experience working within the accident repair industry
• Experience working within a Fleet environment

Essential Experience

• Proficient in all Microsoft applications, including Excel and Outlook
• Experience working in a fast-paced administrative team
• Professional and confident telephone manner
• Ability to work off own initiative

Working Hours, Pay Rate and Other Information:
You will be required to work a selection of shifts - 6am - 2pm (Monday - Wednesday), 7am - 3pm (Thursday) and then 8am - 4pm (Friday). The role will require you to be based in the office at least 3 days per week, however you will need to spend the full week in the office during your training.

The office location is Chesterfield, S40 1AA so you must be able to commute here reliably to be considered for the role.

Your rate of pay will be £12.98 per hour and the assignment is being offered on a temporary basis.

If the role is something you’d be interested in and you’re able to commit to all of the above, please apply today with the most up-to-date version of your CV. Alternatively, please drop me an email [e-mail] for more information.