Customer Service Advisor

Talk Staff Group Limited; Belper CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in England is seeking Customer Service Agents for a fast-paced environment. This role includes delivering excellent customer service via multiple channels, handling queries, and collaborating with colleagues. Full training is provided for success, with opportunities for permanent placement. Shifts are 39.5 hours per week with competitive pay and bonuses.

Benefits

Salary: £12.93 per hour + bonus

Full training provided

Opportunities to become permanent

Qualifications

• A passion for delivering excellent customer service.
• Strong interpersonal and communication skills.
• Ability to work independently as well as part of a team.

Responsibilities

• Deliver a professional and friendly service to customers via telephone and email.
• Ensure all queries are handled in line with company policies.
• Book engineer visits using web-based systems.

Skills

Excellent customer service delivery

Strong interpersonal and communication skills

Ability to work independently and in a team

Confidence in using Microsoft applications

Flexibility to adapt to business requirements

Positive, approachable, and motivated attitude

Job description

Overview

We are currently recruiting multiple Customer Service Agents to join a large, fast-paced organisation that offers meaningful progression and a supportive, team-focused environment. This is an exciting opportunity to develop your career in a customer-focused role where full training will be provided and the opportunity to become permanent.

Essentials / Qualifications

• A passion for delivering excellent customer service
• Strong interpersonal and communication skills
• Ability to work independently as well as part of a team
• Confidence in using Microsoft applications and web-based platforms
• Flexibility to learn new skills and adapt to business requirements
• A positive, approachable, and motivated attitude

Responsibilities

• Deliver a professional and friendly service to customers via telephone and email, live chat and What's app
• Ensure all queries are handled in line with company policies and procedures
• Book engineer visits web-based systems
• Follow all set processes and achieve performance targets
• Offer value-added products and solutions to meet customer requirements
• Work collaboratively with colleagues to ensure a seamless customer experience

What’s in it for you

• Salary: £12.93 per hour + bonus
• Hours: 39.5 per week, Shifts between 8am and 6pm Monday to Friday predominantly, 1 in 3 Saturdays, 1 in 6 Sundays (rota-based)
• Full training provided and opportunity to become a permanent member of staff

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Business in relation to this vacancy.

See our website for more details and jobs available -

(phone number removed)