Customer Service Advisor

Talk Staff Group Ltd; Ashfield; On-site; GBP 25,000 - 27,000; Full time

Job summary

A supportive people-centered company in Nottingham seeks a Customer Service & Telesales Advisor to join their friendly team. You will handle inbound customer inquiries and make outbound calls to share promotions and seasonal products. The ideal candidate should be confident in communication, organized, and able to build rapport with customers. This role offers a salary of £25,000 - £27,000 per annum, alongside benefits such as company events and employee discounts.

Benefits

Company events

Employee discount

Company pension

Free flu jabs

Free parking

Qualifications

• Ability to communicate warmly and professionally over the phone.
• Strong skills in building rapport and customer relationships.
• Organisational skills to prioritise effectively in a busy environment.

Responsibilities

• Responding to inbound calls and emails professionally.
• Resolving customer inquiries quickly and accurately.
• Processing orders and general account updates.
• Making outbound calls to existing customers to share promotions.

Skills

Confident speaking on the phone

Great rapport building

Organised and reliable

Patient and solution-focused

Motivated by targets

Positive proactive attitude

Job description

We’re supporting a growing, people‑centred business in Nottingham who are looking for a Customer Service & Telesales Advisor to join their enthusiastic and friendly team. This is a brilliant opportunity for someone who enjoys building relationships, supporting customers, and contributing to sales activity in a positive and rewarding environment.

The Role

You’ll be working as part of a supportive office team, handling a blend of inbound customer service enquiries and outbound calls to existing customers. Your role will involve helping customers place orders, sharing product updates, and ensuring every interaction reflects the organisation’s commitment to exceptional service.

Requirements

• Confident and comfortable speaking on the phone
• Approachable, personable, and great at building rapport
• Organised, reliable and able to prioritise tasks
• Patient, helpful and solution‑focused when supporting customers
• Motivated by targets and keen to take ownership of results
• A quick learner with a positive, proactive attitude

Responsibilities

• Responding to inbound calls and emails in a warm, professional manner
• Resolving customer enquiries quickly and accurately
• Processing orders, returns, and general account updates
• Providing clear product information and support where needed
• Working with internal teams to ensure a smooth customer journey
• Making outbound calls to existing or previously active customers to share promotions, new ranges and seasonal products
• Following up on enquiries and converting them into confirmed orders
• Building strong ongoing relationships and understanding customer buying habits
• Meeting achievable monthly activity and conversion targets, supported by full training
• Carrying out general administrative tasks as required
• Maintaining accurate customer records and system updates
• Supporting colleagues during busy periods to keep the workflow running smoothly
• Contributing to a positive and collaborative team culture

Hours and Salary

• £25,000 - £27,000 per annum
• Monday to Thursday – 8 to 5pm / Friday – 8 to 4pm
• Casual dress
• Company events
• Company pension
• Employee discount
• Free flu jabs
• Free parking

Contact: 0115 697 2662
Website: talkstaff.co.uk/jobs