Customer Service

CONNELLS GROUP; Bristol; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading property services group in Bristol is seeking a Customer Service Advisor to manage a portfolio of properties. The ideal candidate should possess strong communication and relationship management skills, ensuring high-quality customer service throughout the tenancy process. Responsibilities include coordinating repairs, liaising with landlords and tenants, and ensuring KPIs are met. Full training is provided in lettings legislation and property management.

Qualifications

• Energetic and enthusiastic with a background in property or a willingness to learn.
• Proven ability to provide first-class customer service.
• Competent knowledge of lettings legislation and landlord contracts.

Responsibilities

• Manage a portfolio of properties, providing support to landlords and tenants.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with contractors and keep customers updated on repairs.

Skills

Communication skills

Relationship management

Customer service

Knowledge of lettings legislation

Job description

Customer Service

Salary - £24,600 annum
Location – Bristol, BS32 4LB
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent

The Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group, trading locally under our Taylors brand.

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!

The role of a Customer Service Advisor:

As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

• Coordinating urgent and routine repairs and maintenance
• Liaising with trades people/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary – full training is provided

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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