Customer Relations Manager

Hamberley Care Homes; Upton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury care home provider in Upton is looking for a Customer Relations Manager to lead networking activities and enhance sales in a high-end care environment. This role requires extensive sales and customer service experience, particularly in healthcare, and a proactive approach to building community relationships. You will manage sales inquiries and ensure high occupancy while representing the brand positively among potential residents and their families. Competitive salary and a strong benefits package offered.

Benefits

Competitive salary and benefits package including bonus/commission

Access to high street discounts

Employee Assistance Programme

Unlimited Refer a Friend Bonus

Qualifications

• Demonstrable experience in a similar sales role within the healthcare industry.
• Ability to engage with stakeholders at all levels.
• Decisive, flexible, and adaptable in approach.

Responsibilities

• Manage sales enquiries to maximise occupancy of the care home.
• Host prospective visits and follow up with key referral groups.
• Develop marketing strategy to support sales.
• Promote the care home within the local community.
• Maintain effective budgetary controls and prepare reports.

Skills

Sales and Customer service experience

Stakeholder relationship skills

Experience with multidisciplinary teams

Self-motivated and proactive

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Customer Relations Manager to help us achieve our goals.

AT Upton Manor, the Customer Relations Manager will lead on local networking activity in order to develop and maintain strong relationships with referral sources. Working alongside the management team, the Customer Relations Lead will ensure that occupancy and average weekly fee rates are met in line with budget expectations.

Joining us at Upton Manor, our luxury care home that provides residential, and dementia care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues :

• Competitive salary and benefits package including bonus / commission.
• A supportive and collaborative working environment
• Access to high street discounts via our mobile friendly HapiApp benefits platform
• Workplace pension
• Free onsite parking available
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply
• Employee Assistance Programme, occupational health support and wellbeing services

What you'll be doing :

We’re looking for someone who can organise people, liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on our future residents and their families.

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits, complete follow up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Above all, you’ll be an ambassador of our brand and always show courtesy and respect to residents and relatives.

Could you be part of our team?

The successful applicant will have :

• Possess demonstrable experience working in a similar sales role, with healthcare industry experience.
• Sales and Customer service experience is essential in a face to face or business to customer capacity.
• Engaging stakeholder relationship skills
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self-motivated, proactive, flexible, and adaptable.

Join us at Upton Manor, Poole's most stunning care home

Upton Manor is a luxurious care home in Poole, part of the award-winning Hamberley Care Homes offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house where we screen classic films to the on-site luxury spa offering hairdressing, manicures and relaxing therapies everything has been designed and finished with the care and attention you would expect from a 5‑star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!