Customer Operations Insurance Specialist

Political, International and Development Studies Student Association; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider in the United Kingdom is looking for a dedicated individual to join their Customer Operations Team. The role focuses on providing exceptional customer service, maintaining strong relationships with intermediaries, and supporting operational changes. Candidates should have experience in administration and strong communication skills. The position offers a competitive salary, generous benefits, and opportunities for flexible working arrangements.

Benefits

Bonus opportunity up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Up to £1,200 free Aviva shares annually

Flexible benefits including sustainability options

Three paid volunteering days

Qualifications

• Previous experience in an administrative role is essential.
• Strong communication skills, both verbal and written.
• Proven ability to organize and manage your own workload.

Responsibilities

• Provide excellent customer service through problem resolution.
• Maintain strong relationships with intermediaries.
• Support change in the business and suggest improvements.

Skills

Strong communication skills

Experience in administration

Ability to manage change of priorities

Excellent skills with Microsoft applications

Job description

Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours).

Working Hours: 9.00 17.00, Monday Friday.

This is a great job for someone...

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching youll be well prepared to support the needs of our business in ourCustomer Operations Team.

We want people who truly care and are driven with a can-do attitude to give it their all every single day.

Insurance. Its just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. Were proud to be different.

We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions.

A Bit About The Job

Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.

Group Protections purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one, counting on us to be there for them when they need it most.

• You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work
• You will possess the ability to work within a close knit team as well as under your own autonomy
• You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business
• Supporting change in the business and raising suggestions for improvement

Skills And Experience Were Looking For

• Experience in administration
• Strong communication skills, via email and telephone
• Ability to manage change of priorities and can organize and manage own workload
• Approachable team member, able to easily build rapport with others
• Excellent skills with Microsoft applications (especially Excel)

What youll get for this role

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Avivas.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carers leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone

We're inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.