Customer Experience Manager

Bright Purple; City of Edinburgh; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading space technology innovator based in Scotland is seeking an experienced Customer Experience Manager. You will foster strong relationships with clients, support software integration, and identify growth opportunities in the space sector. Ideal candidates will have solid account management experience and an understanding of satellite operations. This role offers a competitive salary, flexible working options, and ample opportunities for professional development.

Benefits

Salary up to £55,000

Flexible working with offices in Edinburgh and Dundee

36 days annual leave

6% employer pension contribution

Health Cash Plan

Life Assurance

Enhanced family leave

Professional development opportunities

Opportunities for international travel

Qualifications

• Solid experience in managing customer accounts.
• Familiarity with mission planning or ground segment software.
• Ability to engage both technical and non-technical clients.

Responsibilities

• Build relationships with global customers.
• Guide clients through software onboarding and integration.
• Act as the liaison between clients and technical teams.
• Spot upsell and renewal opportunities.
• Lead the technical support function.
• Stay updated on space industry trends.

Skills

Customer account management experience

Understanding of satellite operations

Excellent communication skills

Ability to identify growth opportunities

Strong prioritization skills

Job description

Customer Experience Manager - Scotland We’re working with one of the UK’s fastest-growing space technology innovators, a company that’s literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer :

• Salary up to £55,000
• Flexible working with offices in Edinburgh and Dundee
• 36 days annual leave
• 6% employer pension contribution
• Health Cash Plan, Life Assurance, and enhanced family leave
• Opportunities for professional development and international travel
• An open, collaborative environment where your ideas can make a real impact.

Why you’ll love this role :

You’ll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you’ll be the go-to person who ensures missions run smoothly, and customers keep coming back for more.

What you’ll be doing :

• Building stellar relationships with customers worldwide
• Guiding them from onboarding through to smooth software integration
• Acting as the trusted link between technical teams and clients
• Identifying upsell and renewal opportunities like a commercial astronaut
• Leading a first-class technical support function
• Keeping your finger on the pulse of the ever-evolving space industry

We’re looking for someone who :

• Has solid customer account management experience
• Understands satellite operations, mission planning, or ground segment software
• Communicates brilliantly with both technical and non-technical people
• Has a commercial spark and can spot growth opportunities from miles away
• Thrives on juggling multiple priorities and delivering results

Bonus points if you :

• Have experience in satellite, aerospace, or telecoms
• Know your way around SaaS, CRM tools, and integration workflows

This is your chance to work in an industry that’s out of this world – literally. If you’re ready to join a trailblazing team shaping the future of space technology, we’d love to hear from you. Apply today – the countdown has begun! Bright Purple is an equal opportunities employer : we are proud to work with clients who share our values of diversity and inclusion in our industry.