Customer Experience Advisor - Digital Banking

HSBC; Ipswich; On-site; GBP 26,000; Full time

Job summary

A global banking institution is seeking a Customer Service Consultant in Ipswich to provide exceptional service in digital banking. The role includes educating customers on banking services and identifying vulnerable situations. An ideal candidate should possess excellent communication skills and a customer-oriented mindset. The position offers a starting salary of £26,000, full training, and benefits such as holidays, employee discounts, and performance bonuses.

Benefits

Full training

Employee discounts

Performance bonus

Holidays

Qualifications

• Candidates should possess strong communication abilities and be focused on customer satisfaction.
• Willingness to learn and adapt to digital banking services.

Responsibilities

• Provide exceptional service to assist customers with their digital banking needs.
• Educate customers on available services.
• Identify and support vulnerable situations.

Skills

Excellent communication skills

Customer-oriented mindset

Job description

A global banking institution is seeking a Customer Service Consultant to provide exceptional service and assist customers with digital banking. This role involves educating customers on services, identifying vulnerable situations, and ensuring financial inclusion. Candidates should have excellent communication skills and a customer‑oriented mindset. Full training is provided, with an attractive starting salary of £26,000 plus benefits including holidays, employee discounts, and a performance bonus.

Customer Experience Advisor Digital Banking • Ipswich, England, GB