Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; City of Edinburgh; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading grocery retailer in Edinburgh seeks Customer Delivery Drivers to deliver quality produce and provide excellent customer service. This role involves preparing deliveries, ensuring vehicle safety, and supporting the shop team. Applicants must hold a valid UK manual driving license and possess strong customer service skills. The company promotes a flexible working environment with a focus on work-life balance.

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Comfortable with physical requirements like lifting crates.
• Ability to work independently.

Responsibilities

• Load and prepare your van for deliveries.
• Conduct vehicle safety checks.
• Provide excellent customer service as a brand ambassador.

Skills

Customer service skills

Time management skills

Self-motivation

IT literacy

Education

Valid B-Category UK manual driving license

Job description

About the role

As one of our Customer Delivery Drivers, you9ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers' doors. Actively playing out our ethos - passionate Partners serving food lovers. When you9re not out on the road, you9ll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team.

Due to working time regulations, applicants must be 18 years or over to apply.

If you are employed on or before the 4th October 2025, in addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.

Key Responsibilities

• Checking your delivery routes for the day.
• Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
• Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
• Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
• Helping customers with their shopping and building a rapport with them based on trust and service.
• Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you9ll need

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g. lifting of crates, moving cages).
• Comfortable working independently with the ability to be self motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

About The Partnership

We\'re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We\'re not just employees, we\'re Partners, driven by our purpose to build a happier world. As we look to our future, there\'s never been a more exciting time to join us.

We\'re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we\'re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It\'s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you\'ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.