Customer Care Specialist (Hybrid, Flexible Hours)

4th & Reckless; Greater Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A fashion retailer in Greater Manchester is seeking a Customer Care Assistant to deliver exceptional service across email, live chat, and social media. The ideal candidate will have experience in a similar role, exceptional communication skills, and a passion for the brand. This role offers flexible hours, 25 days holiday, and the possibility to work in a vibrant team while upholding the company's standards.

Benefits

Birthday day off

25-day holiday

Flexible hours

Vibrant team

40% off staff discount

Team socials

Free Parking

Competitions

Qualifications

• Experience in a customer service or eCommerce support role.
• Exceptional written and verbal communication skills.
• Demonstrates a genuine passion for the brand.

Responsibilities

• Deliver exceptional customer support across email, live chat, and social media.
• Manage order queries, exchanges, and returns.
• Collaborate with internal teams to communicate customer feedback.

Skills

Customer service experience

Exceptional communication skills

Strong problem-solving abilities

Attention to detail

Proactive attitude

Team player

Education

Background in Fashion, Business, Marketing

Tools

CRM tools (Shopify, Zendesk, Gorgias)

Job description

A fashion retailer in Greater Manchester is seeking a Customer Care Assistant to deliver exceptional service across email, live chat, and social media. The ideal candidate will have experience in a similar role, exceptional communication skills, and a passion for the brand. This role offers flexible hours, 25 days holiday, and the possibility to work in a vibrant team while upholding the company's standards.