Customer Care Manager

Crest Recruitment; Studley CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a confident individual for a 12-20 week secondment as Customer/Site Project Support in the South Midlands. This role involves supporting project management and customer engagement on a live construction project. Ideal candidates will possess strong construction knowledge and customer care skills, along with the ability to manage tasks and communicate effectively in both office and site environments. Opportunities for skill development in project management are available.

Benefits

Exposure to a complex project

Development of project management experience

Varied role with office and site work

Qualifications

• Experience in build/construction is preferred.
• Strong customer-facing skills, capable of engaging with residents.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Support project management activities in office and site locations.
• Engage face-to-face with customers and manage communications.
• Coordinate updates and information for stakeholders.

Skills

Strong construction knowledge

Customer care skills

Technical knowledge

Organisational skills

Effective communication

Job description

Overview

12-Week Secondment / Placement - Customer/Site Project Support (South Midlands)

Role: Customer/Site Project Support (South Midlands)

Developer/Client: 5* national residential housebuilder

Location: South Midlands (office-based with regular site visits)

Duration: 12-week to 20-week secondment / placement

Immediate start date

We are seeking a confident and proactive individual for a 12-to-20-week secondment/placement to support a live construction-related project in the South Midlands. Working for a 5* residential developer, this role requires strong construction, customer care and technical knowledge, and suitable for someone who enjoys working with customers and stakeholders and is comfortable operating in both office and site environments. The role requires face-to-face and telephone interaction with customers.

Customer/Site Project Support (South Midlands) - About the role:

You will play a key role in supporting the project management and customer engagement around a legacy construction issue.

Responsibilities

• Supporting project management activities across office and site locations
• Regular face-to-face engagement with customers, including individual homeowners
• Managing customer communication and helping to rebuild trust and confidence
• Working closely with internal teams including Legal and PR
• Coordinating communication, updates, and stakeholder information
• Assisting with planning, organisation, and tracking of project activities

About You - background

• Background or experience in build/construction
• Strong customer-facing experience, confident meeting and communicating with residents
• Organised, proactive, and comfortable managing multiple tasks
• Confident communicator with a calm, professional approach
• Able to work collaboratively across teams and independently when required

What’s on offer

• Exposure to a live, complex construction and customer-facing project
• Opportunity to develop project management and stakeholder engagement experience
• A varied role combining office-based work with site presence