Customer Care Lead: Aftercare & Repairs

Manpower UK Ltd; Northampton; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading customer service provider in Northampton is seeking a proactive Customer Care Manager. You will manage customer aftercare, handle client enquiries, and coordinate inspections while providing exemplary service. The ideal candidate will possess strong communication, organization skills, and a full UK driving licence. The role offers a competitive salary, career development opportunities, and a collaborative team environment with extensive benefits, including annual leave and employee wellness programs.

Benefits

Up to 25 days holiday plus bank holidays

Enhanced maternity and shared parental leave

Employee Assistance Programmes

Volunteering policy: two days per year

Mental health support

Qualifications

• Must have a full UK driving licence for site visits and inspections.
• Experience liaising with suppliers and subcontractors is required.
• Strong problem-solving skills and good IT skills are essential.

Responsibilities

• Manage all aspects of customer aftercare, including warranty and repair works.
• Handle client enquiries and coordinate inspections.
• Liaise with suppliers for quotations and manage supply-only orders.

Skills

Strong customer service and communication skills

Excellent organisation and time management

Confident problem-solver with ability to use initiative

Good IT skills and attention to detail

Commercial awareness, including pricing small works

Ability to work independently and as part of a team

Experience liaising with suppliers and subcontractors

Full UK driving licence for site visits and inspection

Job description

A leading customer service provider in Northampton is seeking a proactive Customer Care Manager. You will manage customer aftercare, handle client enquiries, and coordinate inspections while providing exemplary service. The ideal candidate will possess strong communication, organization skills, and a full UK driving licence. The role offers a competitive salary, career development opportunities, and a collaborative team environment with extensive benefits, including annual leave and employee wellness programs.