Customer Care Advisor

ReQuire Consultancy; Andover; On-site; GBP 25,000 - 30,000; Full time

Job summary

A customer service-focused company in Andover seeks a Customer Care Advisor to join their team. In this role, you will resolve customer queries, support after-sales inquiries, and ensure exceptional service. Ideal candidates will have at least 2 years of experience in customer service and strong communication skills. The position offers a competitive salary, 25 days holiday, flexible working hours, and a supportive work environment.

Benefits

Competitive salary, reviewed annually

25 days holiday + bank holidays

Flexible working hours + hybrid options

Early finish every other Friday

Private medical plan

Free onsite parking

Casual dress code

Free hot drinks & fresh fruit daily

Qualifications

• At least 2 years of customer service experience in an office environment.

Responsibilities

• Resolve customer queries and support after-sales inquiries.
• Monitor and progress orders to ensure timely deliveries.
• Liaise with repair suppliers and handle complaints.

Skills

Strong communication skills

Professional telephone manner

Excellent time management

Attention to detail

Ability to work independently and as a part of a team

Education

Minimum GCSEs in Maths and English

NVQ Level 2 in Customer Service (advantage)

Job description

Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems, building relationships, and ensuring customers feel valued at every stage of their journey? If so, we’d love to hear from you.

About the role

We are looking for aCustomer Care Advisorto join our dedicated Customer Care Team. This role is all about putting the customer at the heart of everything you do resolving queries, supporting online and contract customers, and making sure every interaction is handled with professionalism and care.

You’ll work closely with colleagues across the business to provide first-class service, support after-sales enquiries, monitor and progress orders, and ensure customers always receive a right-first-time, on-time-every-time approach.

This is a varied and rewarding position where no two days are the same. From helping customers with diagnostics and warranty queries to liaising with repair suppliers and handling complaints, you’ll be a key part of a supportive, collaborative team that takes pride in exceeding expectations.

What you’ll bring

• Minimum GCSEs (or equivalent) in Maths and English (grade C/4 or above)

• At least2 years’ customer service experience in an office/corporate environment

• Strong communication skills with a professional telephone manner

• Excellent time management and attention to detail

• Ability to work both independently and as part of a team

• NVQ Level 2 in Customer Service (or similar) would be an advantage

What’s in it for you

Our client understands that happy employees make for happy customers so they offer a supportive workplace where your wellbeing, development, and work–life balance are a priority.

Here’s what you can expect:
Competitive salary, reviewed annually
25 days holiday + bank holidays (rising with service)
Flexible working hours + hybrid work options
Early finish every other Friday
Early finish on Christmas Eve & New Year’s Eve
Staff purchase scheme spread payments interest free
Private medical plan
Free onsite parking, bike storage & EV charging
Modern breakout spaces with pool table & relaxation area
Free hot drinks & fresh fruit daily
Casual dress code & free company clothing
A company that values teamwork, respect, learning, and growth

Why apply?

You’ll be part of a business that has been supporting their client's for over 60 years. They are proud of their collaborative culture, strong values, and commitment to outstanding service and are looking for people who share our passion for doing things the right way.

If you’re a confident communicator who enjoys problem-solving and going the extra mile for customers, this could be the perfect next step in your career.

Apply today by contacting Sam and become part of a supportive team where your contribution really makes a difference.