Customer Assistant - Warehouse Operative - Winchester

MARKS&SPENCER; Winchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading retail company in Winchester is seeking a Customer Assistant to ensure smooth store operations. Responsibilities include serving customers, maintaining presentation standards, and engaging with colleagues. Strong attention to detail and effective communication are essential. This role offers a dynamic environment with opportunities for personal development.

Qualifications

• You must be over 18 to operate mechanical equipment.
• Good product knowledge is essential.
• Digital tool usage is necessary for communication.

Responsibilities

• Serve customers efficiently and effectively.
• Ensure store presentation meets 'best in town' standards.
• Take accountability for planning and managing tasks.

Skills

Customer service

Attention to detail

Communication

Problem solving

Job description

Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Work Pattern

Week 1
Sunday 10:30-18:30
Monday 13:00-21:00
Friday 13:00-21:00
Week 2
Monday 13:00-21:00
Friday 13:00-21:00
Saturday 13:00-21:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

• To deliver a great shopping experience for their customers, putting customers before task every time
• Champion new ways of working within stores through an open mindset and positive attitude
• Complete tasks and processes that deliver \'best in town\' standards
• Serve and sell across all channels brilliantly well
• Be the voice of our customer to help us continually improve

Key Accountabilities

• Serve our customers efficiently and brilliantly well - on the shop floor and at service points
• Deliver \'best in town\' standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Key Capabilities

• Understands how M&S operates,it's strategy, future and the role they play
• Committed to delivering excellent work fast with great attention to detail
• Open to and acts on feedback, asking for this regularly
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
• Effective at communicating their intentions to others; ensures communication is clear and simple
• In control of their own reactions and considers how to share their perspective to create better reaction for team
• Copes well with change and work challenges and recovers quickly from its impact
• Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

• Contributing to store sales and cost control
• Work across the store to get things done right first time within timescales
• Comprehensive knowledge of customer shopping channels
• Good level of product knowledge and services across the store
• Up to date knowledge of the commercial operation and brilliant basics
• Good level of digital capability and use of digital tools and applications
• Understand customer needs and spot selling opportunities
• Adapting to change
• Good Knowledge of VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG