Customer Assistant - Warehouse Operative - Bristol Eastgate Simply Food

Marks and Spencer plc (UK); Bristol; On-site; GBP 9,000 - 12,000; Part time

Job summary

A leading retail company in Bristol is seeking a Customer Assistant in Operations. You'll be essential in maintaining store efficiency by accepting deliveries, unpacking goods, and ensuring stock availability. This role requires strong communication skills and a commitment to excellent customer service. The ideal candidate should be adaptable, digitally confident, and motivated to support a diverse team. Join us to deliver a seamless shopping experience for our customers.

Qualifications

• Must be 18 years of age or older.
• Ability to serve customers efficiently.
• Commitment to delivering excellent work with great attention to detail.

Responsibilities

• Accept deliveries and unpack goods.
• Keep the store clean and tidy.
• Monitor daily sales targets and engage with customers.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Tools

In-store systems

Job description

Under 18 disclaimer, To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You'll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• BAn I>Builds positive relationships by being a good listener
• Good level of digital capability

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.