Customer Assistant

CO-OP; Tameside; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local retail cooperative in Tameside is seeking a Customer Team Member. This part-time position involves providing exceptional service, supporting colleagues, and engaging with the community. Candidates must have strong people skills, a positive attitude, and the flexibility to work various shifts. The role offers competitive pay at £12.60 per hour, along with various benefits including discounts and training opportunities.

Benefits

31 days holiday

Pension scheme with up to 10% employer contributions

30% discount on Co-op products

Access to virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills to build positive relationships.
• Positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly service and prioritize customer needs.
• Support colleagues to solve customer problems.
• Ensure store safety and compliance.
• Introduce new products and changes in-store.
• Engage with the local community.

Skills

People skills

Problem-solving

Flexibility

Job description

Overview

As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. You'll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like restocking shelves and cleaning up spillages.

Responsibilities

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
• Work together to make everyone's day better - support store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal - keep shelves stocked and ensure prices, dates, and temperatures are as they should be.
• Help introduce new products and services - make changes feel natural, and share experiences with colleagues so everyone learns together.
• Support your local community - get involved in activities and events.

Qualifications

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Contract and Working Pattern

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Training and How to Apply

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

Benefits

• 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it.
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rota availability three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Inclusivity and Reasonable Adjustments

Building an inclusive workplace. We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.