Customer Advisor

William Morgan Group; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An engaging customer service team is looking for two Customer Advisors to provide exceptional service in Northampton. This role involves managing customer enquiries via phone and various channels, ensuring a seamless experience for all clients. Candidates should have excellent communication skills, a professional demeanor, and prior customer service experience. Joining this team offers a supportive environment that values your contributions.

Qualifications

• Previous customer service and administration experience essential.
• A polite and professional approach.
• Self-motivated and able to work independently or in a team.

Responsibilities

• Handle inbound customer calls and enquiries professionally and efficiently.
• Build rapport with customers and identify their needs.
• Support the Reservations and Customer Engagement team.

Skills

Excellent communication skills

Customer service experience

Proficient in Microsoft Outlook

Proficient in Microsoft Word

Proficient in Microsoft Excel

Job description

Social network you want to login/join with:

We're Hiring: Customer Advisors (x2 Positions)

Location: Northampton

Hours: 42.5 hrs/week (Week 1: Mon-Fri, 8am-5pm | Week 2: Mon-Fri, 9am-6pm)

Are you passionate about providing excellent customer service and making every interaction count? We're looking for two Customer Advisors to join our friendly and dynamic team.

About the Role

As a Customer Advisor, you'll be the first point of contact for our customers, providing a professional and responsive service via phone and other communication channels. You'll handle a wide range of enquiries, helping resolve issues where possible or referring them efficiently to the right team member. Your goal is simple: deliver a seamless and outstanding customer experience every time.

Key Responsibilities

• Handle inbound customer calls and enquiries professionally and efficiently
• Build rapport with customers and identify their needs
• Support the Reservations and Customer Engagement team with booking requests, cancellations, and service history updates
• Follow up on abandoned calls promptly
• Assist with general dealership admin, including job cards and marketing mail-outs
• Promote a positive and collaborative team environment

What We're Looking For

• A polite, professional, and helpful approach
• Excellent communication skills and a warm telephone manner
• Self-motivated and able to work independently or within a team
• Previous customer service and administration experience essential
• Proficient in Microsoft Outlook, Word, and Excel
• A smart, professional appearance
• Willingness to be flexible with hours for holiday or sickness cover

Why Join Us?

You'll be joining a supportive and engaging team, where your contribution matters and your development is encouraged. If you're ready to take your customer service career to the next level, we want to hear from you.